Hi Chris

Thanks for your email and for the great photo (of the car!). Almost 3 weeks now since I have taken delivery of mybeautiful new Kia Cerato Koup and I just love it!

The car has met all my expectations and more with regard to performance and styling and have found it to be very fuel efficient as well. It has proven to be exceptional value in my opinion.

Thanks to everyone at Kia Toowong but especially to you Chris for your impressive service & product knowledge, making the purchase of this car a real pleasure. Also a big thanks to Frank and Hayley for their assistance on the day we picked up the car.

All the best to you Chris.

Kind regards, Anne-Marie

Hi Michael

Just a quick email to thank you for all your efforts and your exceptional customer service. You made the process of buying a new car hassle free along with delivering what you promised and kept me informed and up to date through the whole process. I loveeee my new Kia Sportage and I appreciate you showing me all the minute details of the car when I collected it, to helping me set up my bluetooth. (To someone like myself who is not so technically savvy, this was very much appreciated!)

Please also thank Cara for her help and after care information she provided.

You are a credit to the company and I have no hesitation in recommending you and Kia Toowong to anyone looking to buy a new car.

Thanks again

Another happy customer having a chat with Brisbane Kia's Dealer Principal Craig Burgess.

Hi Michael

Thank you for following through with a very informative email. We have certainly enjoyed the service provided by Kia and are starting to enjoy our new Kia Grand Carnival which suits our family requirements to a "T". Thank you to you for your excellent help, advice and all round fantastic service. We wish you and the rest of the Kia team all the best and look forward to continuing this relationship as we look to make use of your service and maintenance facility.

Best regards John

Dear Sonny,

I am writing to express my sincere appreciation for your assistance with my recent purchase of the Cerato Le. I am very pleased with the car and find it a very comfortable vehicle to drive. As I find the process of buying a new car rather daunting I greatly appreciated your clarity in explaining the car's features.

More importantly, I valued your courtesy and helpfulness in answering my questions. You explained all the paperwork for the purchase thoroughly and Kia Toowong's customer service standards.

In taking delivery of the car I felt confident I had made the right choice of car and that Kia Toowong will provide a high standard of service and maintenance.

Many thanks again for your assistance.

Regards,

Annette

After comparing numerous compact SUV’s on the market, I found a Sportage SLI on Car Sales and it was located at Toowong Kia / Mitsubishi.   I decided to go to the dealership to test drive a Sportage and find out more about it in person.

On the Friday I went to the dealership at Toowong, it was really busy and the Kia salesmen were all out taking customers for test drives (good sign I thought).  I was fortunate enough to be looked after by Natasha.  Even though Natasha is a Mitsubishi car salesperson, she was able to help me with the Sportage.

The Sportage exceeded my expectations and it certainly won my vote in comparison to other cars I was considering.
Natasha was fantastic in the negotiation.  Not once did I feel pushed or any pressure.  I felt like Natasha was working with me as a team to make the deal happen.  If only all car dealerships worked that way!!!  After some back and forth negotiations, Natasha made the deal happen to my budget and the needs of my family.  She went above and beyond!
Once the order for the car was in motion, Chris from the Kia side of Toowong Kia/Mitsubishi took over in securing a vehicle.  Given Sportages are in demand, finding the model I was after was something Chris did in no time at all.  Less than two weeks from the Friday I bought the car, I took receipt of it.

The after sales service was great too.  Chris followed up to see how my family and I liked the car the very next morning.
The experience of buying the Sportage was smooth, successful and it set the example for how every car dealership should conduct their business.

I highly recommend the dealership to anyone in the market for a new car.
Thank you Natasha, Chris and the whole team at Toowong Kia and Mitsubshi.
Martine

Hi Chris,

I would once again like to thank Leighton for his time on Saturday. I can honestly say that your dealership is the best dealership I have ever encountered. There was no pressure and we were fully informed of everything. So, thanks heaps!!! I hope you have a great day and sell plenty more cars!

Kind regards, Sandra

Dear Leighton,

I bought a Kia Optima Platinum at the end of Jan. Michael Jones was the sales person. I found the whole sales experience very refreshing and very different to all the other car dealerships that I spoke to.

In particular, I found the approach of Michael, your team (including you) very friendly, approachable, straight and accurate, and if they didn't have the answer straight away they said so, checked it out and got back to me. In contrast, many other sales people (at other dealerships) if they didn't know the answer to something, they just made it up, or ignored the question. It was terrible.

Rather than an the immature, pressure-based, sales approach of other dealerships, I found your teams sales approach as a mature, smooth, solutions-selling one with a high level of attention to detail and customer service. Even on pickup, I noticed your team gathering information to improve their sales performance as well as to be personable with me. Something hard to find in the industry!! I would like to encourage you and your team to keep up this high standard. It made you guys stand out from the rest. Whilst it may not have the "now" effect of pressure selling it will result in a higher level of return business, referrals and customer satisfaction, key things for longevity of a business.

Regards

Gavin

Hi Leighton,

Thank you for all your help with the purchase of the new Optima. I found the process very easy and appreciate the friendly service provided by you, your sales staff and the administrative staff at Toowong Kia. It couldn't have been easier. I'm enjoying the car too. I've already noticed some cars slowing down to take a look at the new car in front of my house so it is an eye catcher as well.

Thanks again.

Sincerely Gregg

Dear Chris

Thank you for the excellent service that you provided in the purchase of my new vehicle, it was excellent from test driving the vehicle to delivery of the vehicle and I have no hesitation in recommending Toowong Kia to anyone wishing to purchase a new vehicle. I have purchased many new vehicles over the years and the personal attention that I received from yourself and the dealership was very professional, a credit to yourself and the dealership.

All the best

regards

Leigh

Dear Chris

I just wanted to thank yourself and your team for the fantastic service we received when we bought our new Kia Cerato. We went in pretty sure that the Cerato was the car we wanted, and you only confirmed that for us. Where most people think a test drive just involves driving around the back streets, you actually demonstrated the features of the car. You showed us how the Bluetooth works, took us up on the highway so we could see how it handles at speed, and actually applied the brakes to show us the safety features. Through doing all this, you made sure that we had no niggling doubts about our choice.

We felt like we could make the decision to buy very easily because we had all the information we needed. Not once did we feel like we were getting the hard sell, and as a woman it was refreshing to be treated on equal terms with my husband. There was absolutely none of the condescension that I have found at other dealerships. You and your team made the whole process as relaxed and enjoyable as buying a new car should be, and I will not hesitate to recommend your dealership to friends and family in the future.

Kind Regards

Amanda

Leighton, Michael, Donna & Frank

Thanks for the great deal, quick turn-around and great customer experience on the purchase of my new Kia Platinum Sportage diesel.

I am very happy with the Sportage awesome car....well done KIA !!

Thanks again to the Toowong KIA Crew :)

Hi Leighton

I want to thank you and Frank for the excellent service. I am very happy with my purchase and will be recommending Kia Toowong to all my friends and family. The kids absolutely love the car.

Regards

Hi Michael

Thank you for your prompt and efficient service. The whole transaction was completed with a minimum of fuss and I appreciated your straight foward approach rather than "sales speak" which one normally associates with a new car purchase. I will have no hesitation in recommending your services.

Sincerely

Peter

Hi Leighton and Michael

Many thanks for your refreshing attitude and friendly service. We also acknowledge that you offered us an exceptional deal on our new Cerato SLI Hatch that no other dealer would match.
We believe that our car is the second car you have sold in in our area which is not surprising when comparing attitudes and prices. We have implemented some minor improvements and have attached some photos for your files.
We wish you and your company the very best for the future and would not hesitate to recommend you to all our friends and family.

Regards
Howard & Glynnis.

Hi Leighton,

Thanks for your followup service and handling of the purchase of my new Kia Platinum Sportage. The experience in purchasing has been a real pleasure, the new sportage has that "special feel" about it when driven and the the design inside and out for the sportage is outstanding! Cruising from Brisbane to Cooroy on the motorway was so easy whilst on cruise control and the power from the 2L Diesel was effortless. My family especially loves the moon roof, giving a really open and large feel inside the SUV. When it comes to business, there is space for cartons and a variety of our dehumidifier products , looks great when arriving at a customers home/business.

Thanks to Frank for the great explanation and tips on using the sportage, they will come in handy.

Leighton.

I want to thank you for the excellent service you have provided over the past few weeks. I thought buying a car from offshore would be difficult, but your outstanding customer service made it relatively simple. I also thank you for the innovation shown in achieving my desired price – much appreciated.

Many thanks

Chris,

Thanks to you and the team for your attentive service and for supplying our lovely new Kia Sportage. Sonja is delighted with the car after driving it home to the Gold Coast and I doubt I will ever get to drive it now! Oh well. The colour is great too. Sorry to rush off this afternoon but we both had lots to do.

Regards, Mike Mike National Manager

Michael

We've not yet seen anything from Kia in the way of a survey yet. In the meantime, we hope this will suffice: "We were very pleased to pickup our Kia Rio Si in June. We'd waited some months before replacing our aging second car, specifically to get one of these sporty looking and fuel-efficient models.

We chose a manual as our son will be learning to drive soon and we wanted him to have that option. He chose the number plate and was happy to come along to check the car out and drive it away (in the passenger seat for now of course). Michael made sure everything was in tip-top order.

We were delighted with Michael's attention to our needs, to the detail of the sale and to ensuring we were happy with the final outcome.

We couldn't be happier!"

Cheers Ron & Jillian

Michael,

Finally got around to responding to you – have been fairly busy with multiple family activities, and haven't meant to ignore you. Thank you & Frank for the 'photo.

We would like to acknowledge & thank yourself & Leighton (alias Smith & Jones?) for your dealings with us. The inspiration to investigate a Kia Sorento for our next car came from the Toowoomba dealership. His demonstration and discussions with us convinced us that the Sorento was the car for us. A bit of searching the SE Qld sources led us to your Toowong dealership. We discussed the issue with other dealers and attended another dealership with serious intent then settled on Toowong KIA after discussions (negotiations) with yourself. You persevered and took the offer and counter-offers to other outlets to conclude an agreeable result, which we were comfortable with. That persistence paid off with the resultant sale. We felt that you actually listened and made the extra effort to accommodate our 2 trade-in cars deal.

All of our dealings with you and your support staff have been informative and pleasant, even providing answers to questions we didn't know to ask. We left your dealership feeling comfortable that we were looked after and attended to. After a run from Brisbane up to the Sunshine Coast then return to Toowoomba via Kilcoy we are convinced that the Sorento is THE right car for us, made possible by you. In direct comparisons with our previous vehicle (2007 Ford Territory); the comfort, quietness, smoothness and all around feel of the Sorento was superb and comes out way in front. There was noticeably reduced road and vehicle noise (engine and transmission – drivetrain) a more sure-footed road holding feel with reduced body roll and effortless power and driving performance in the twisty hills. The seat comfort and support for both of us in the front was excellent, without no need for either of us to continually readjust our seating position as we had become accustomed to in the Territory – just didn't need to move about as before. Superb motoring!

Overall the Sorento has been a very pleasant, excellent package made possible for us by you and Toowong KIA –thank you.

We would have no hesitation in recommending anyone in the market for a vehicle to contact you and judging from our interaction with yourself & Leighton and the rest of the team, anyone else at the Toowong KIA / Mitsubishi dealership.

Warren & Denise Duff

(Very satisfied customers)